Impact of Help or Crisis Lines for Mental Health
PDF

Keywords

mental health
helpline
crisis line
mental health outcomes
effectiveness
systematic review

How to Cite

Gupta, M., Das, D., & Chakraborty, N. (2022). Impact of Help or Crisis Lines for Mental Health: Proposal for a systematic review using PRISMA-2020 statement. The Physician, 7(3), 1-4. https://doi.org/10.38192/1.7.3.6

Abstract

The authors propose the background and rationale to undertake a systematic review of the evidence for the impact of helplines or crisis lines on mental health outcomes. Hitherto, the evidence of effectiveness is based on subjective feedback, and hurdles exist in long-term data due to the confidentiality and transactional nature of the interactions conducted through these services. 

https://doi.org/10.38192/1.7.3.6
PDF

References

https://www.mind.org.uk/information-support/guides-to-support-and-services/crisis-services/helplines-listening-services/ (accessed 15 October 2022)

https://www.helpguide.org/find-help.htm (accessed 15 October 2022)

Page MJ, McKenzie JE, Bossuyt PM, Boutron I, Hoffmann TC, Mulrow CD, Shamseer L, Tetzlaff JM, Akl EA, Brennan SE, Chou R, Glanville J, Grimshaw JM, Hróbjartsson A, Lalu MM, Li T, Loder EW, Mayo-Wilson E, McDonald S, McGuinness LA, Stewart LA, Thomas J, Tricco AC, Welch VA, Whiting P, Moher D. The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. Syst Rev. 2021;10(1):89. PMID: 33781348

Amir-Behghadami M, Janati A. Population, Intervention, Comparison, Outcomes and Study (PICOS) design as a framework to formulate eligibility criteria in systematic reviews. Emerg Med J. 2020 Jun;37(6):387. doi: 10.1136/emermed-2020-209567. Epub 2020 Apr 5. PMID: 32253195.

Pirkis, J., Middleton, A., Bassilios, B. et al. Frequent callers to telephone helplines: new evidence and a new service model. Int J Ment Health Syst 10, 43 (2016). https://doi.org/10.1186/s13033-016-0076-4

Shout Textline | Free 24/7 Mental Health Support Via Text | YoungMinds (accessed 15 October 2022)

Hoffberg AS, Stearns-Yoder KA, Brenner LA. The Effectiveness of Crisis Line Services: A Systematic Review. Front Public Health. 2020 Jan 17;7:399. doi: 10.3389/fpubh.2019.00399. PMID: 32010655; PMCID: PMC6978712.

Mathieu SL, Uddin R, Brady M, Batchelor S, Ross V, Spence SH, Watling D, Kõlves K. Systematic Review: The State of Research Into Youth Helplines. J Am Acad Child Adolesc Psychiatry. 2021 Oct;60(10):1190-1233. doi: 10.1016/j.jaac.2020.12.028. Epub 2020 Dec 28. PMID: 33383161.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Copyright (c) 2022 Array